General Terms and Conditions
1. General
These General Terms and Conditions (the "GTC") govern the legal relationship between the users of storabble.com and storabble Group AG.
The GTC apply to all use of the storage space platform, in particular to the publication and viewing of storage space listings, as well as to all other services and products offered by storabble Group AG on the platform, unless reference is made to specific provisions.
storabble Group AG (hereinafter "storabble" or "we"), with its registered office in St. Gallen, Switzerland, operates a platform for searching, comparing and renting storage spaces via the website https://storabble.com/ (the "website" or the "platform") and all associated partner sites. As the operator of the platform, storabble is neither the owner, tenant, provider nor manager of the storage spaces. Nor is storabble a real estate agent or an insurance company. Providers act independently and are not part of storabble. storabble is not a party to any contracts relating to the listings published on the platform, in particular rental or sales contracts, does not participate in the conclusion of such contracts and does not represent any party to them.
storabble's activity in France: in France, storabble acts exclusively as a comparison and referral platform. storabble does not offer storage spaces on its own account, does not conclude storage rental contracts with users and does not provide storage services. All storage spaces advertised belong to independent third-party providers.
storabble's services for providers are offered exclusively to business users. storabble does not conclude any contract with consumers concerning the publication of listings or any other paid provider service. Only persons acting in the course of their commercial, industrial, craft, professional or agricultural activity may register as providers and publish listings.
Users may view, download, save and print the GTC at any time via the website.
Scope in relation to advertisers: advertisers and other business users accept these GTC upon registration, upon publication of a listing or upon otherwise entering into a contractual relationship with storabble. In relation to them, these GTC form the contractual basis of that relationship.
Scope in relation to seekers: seekers use the platform freely and free of charge and, as a rule, do not enter into any contract with storabble. After a few clicks they are redirected to the relevant provider's website, where the rest of the process takes place, or their contact request is forwarded to the provider. In relation to seekers, these GTC have the character of website terms of use and apply to the extent permitted by law; in particular they set out storabble's role as a mere comparison platform (sections 1, 3 and 13) and the impermissible uses of the website (section 11). storabble's liability towards seekers is in any event determined by law and is neither extended nor restricted by mere use of the website.
Definitions
Users: all visitors to and users of the storage space platform, in particular advertisers and seekers.
Advertisers / Providers: in addition to providers who publish storage space or property listings, this term covers other suppliers of offers on the platform, for example providers of complementary services. Advertisers are always business users.
Seekers: persons interested in the advertisers' offers.
Consumer: any natural person acting for purposes which are outside their commercial, industrial, craft, professional or agricultural activity, within the meaning of the introductory article of the French Consumer Code (article liminaire du Code de la consommation).
Business user: any user acting in the course of their commercial, industrial, craft, professional or agricultural activity, in particular advertisers.
2. Services offered on the storage space platform
On the platform, advertisers may publish offers and seekers may search for them. Only rental or sales offers relating to storage spaces and complying with the requirements of section 9 are admissible as listings. These are stored and kept available on its servers by storabble Group AG in its capacity as hosting provider. The term "storage space" is to be understood broadly and includes in particular self storage, furniture storage, warehouses, cellars, garage boxes and any other premises suitable for storing goods.
All rights in the software and in the other works, services, processes, equipment, designs, technologies, trademarks, company names, inventions and all materials connected in any way with the platform, and in particular in the own content and information made available by storabble Group AG, remain the property of storabble Group AG or its suppliers. By using images and texts on the platform, the user grants storabble Group AG the right to make them accessible on the platform and to permit other platforms to make them accessible as well.
The own content and information made available by storabble Group AG is provided to seekers for their personal use and to business users for the use provided for in these GTC. Any further exploitation is prohibited, in particular the republication or making available on the internet of the own content and information provided by storabble Group AG. Likewise, any commercial or other exploitation and use of the storage space offers and listings published by advertisers on the platform (including all texts, plans, graphics, images, etc. published in that connection) is reserved exclusively to the advertisers, unless otherwise provided in these GTC. The advertiser assigns to storabble Group AG the right to pursue any exploitation of its listings and offers that infringes these provisions.
Any transactions concluded by seekers in relation to advertisers' offers on the platform are formed exclusively between the advertiser and the seeker.
3. Contractual relationship with storabble
storabble gives seekers the opportunity to search its online platform for suitable storage spaces offered by advertisers. Seekers may also complete a contact form via this platform and thereby contact the advertiser, or book directly on the advertiser's website following a redirect.
It is expressly stated that storabble does not offer storage spaces or rental services under its own responsibility and does not become a party to the contracts concluded exclusively between seekers and advertisers. storabble makes no declaration of intent of its own in the course of the contractual negotiations between seekers and advertisers. Once the seeker has completed a contact form or has been redirected to the advertiser's website, the advertiser's general terms and conditions and privacy policy apply.
4. Storage space information, redirection, contact request and booking system
storabble gives advertisers the opportunity to present their storage spaces on the online platform with descriptions, images and prices. The presentation of a storage space does not yet constitute a legally binding offer by the provider. All information and descriptions of the provider, such as prices, discounts and availability, are based on the providers' own statements. storabble has no influence over these statements and accepts no responsibility for their accuracy and completeness.
storabble gives seekers the opportunity to be redirected to the provider's website by means of a button and to rent the storage space directly from the provider. The redirection of the seeker to the provider's website does not yet constitute a legally binding offer.
storabble also gives seekers the opportunity to send an enquiry to the selected provider by completing the contact form. Nor does this contact request constitute a legally binding offer. It represents an invitation to the provider to reserve the storage space selected by the seeker, to confirm the price and any discounts and to submit a corresponding rental contract offer to the seeker, or to contact the seeker in the event of questions.
Each contact form is forwarded by storabble to the relevant provider on behalf of the seeker. The use of this service and the redirection of the seeker by storabble to the provider's website are free of charge for the user.
The seeker undertakes to provide accurate, current and complete information in the contact request.
In order to prevent misuse of the free contact request system and to avoid unnecessarily burdening providers with incorrect enquiries, storabble reserves the right not to forward a contact request in individual cases where the information provided is incomplete, doubtful or manifestly inaccurate. In such cases there is no entitlement to the forwarding of the contact request.
storabble may also offer users the function of booking, ordering and paying for a storage space directly by means of a booking system connected to the platform. In that case the booking is made in accordance with the general terms and conditions and privacy policy of the software provider. In that case too, storabble is in no way a party to the contract concluded.
5. Rental contract and payment
The contract for the rental of the storage space is concluded directly between the seeker and the provider. This may occur, for example, through the seeker's written or verbal acceptance of the storage space offer transmitted in response to the contact request, or through the signing of the written rental contract with the provider.
Accordingly, all rights and obligations arising from the rental contract, such as the user's obligation to pay the agreed rent, exist directly and exclusively between the seeker and the provider they have selected. Payment arrangements are likewise agreed directly between the user and the provider. The provider's general terms and conditions apply.
6. Rents and discounts
All prices, discounts, special conditions or promotional prices displayed on storabble's pages are based on the providers' statements. Providers endeavour to keep this information up to date. It cannot, however, be excluded that the price information and discounts on the platform differ from the prices and discounts that the provider displays on its own website or communicates to the seeker in response to their contact request.
For all discounts, special conditions and promotional prices, the corresponding conditions of the providers are decisive. This concerns, for example, the combinability and availability of discounts or their being tied to a particular rental term.
7. Access to the services
Technical access to the platform takes place via the network operators chosen by the user themselves and the specific software they obtain from third parties via the internet, and is not the responsibility of storabble Group AG. Certain parts of the services are accessible only after prior registration or identification of the user. The user's access takes place by means of a user name and a password with which they identify themselves at each login. The user must treat these confidentially and protect them appropriately against misuse by third parties.
8. Modification, interruption and discontinuation of the platform
storabble Group AG reserves the right to adapt and modify the platform at any time, including all of its functions and content, in line with technical developments and market practice.
The platform is in principle available 24 hours a day. However, storabble Group AG cannot guarantee any minimum availability. storabble Group AG reserves the right to discontinue all or part of the platform's functions and services.
In particular, where there is a suspicion that advertisers are using the platform in a manner that is contrary to contract, unlawful or contrary to public policy, storabble Group AG may delete the content and accounts concerned. In relation to business users, storabble observes the safeguards set out in section 18 (statement of reasons and, in the case of restriction or suspension, prior notice).
The modifications, interruptions and deletions referred to in this section do not give rise to any right of the user to rescind the contract or to a reduction, a refund of remuneration or damages, without prejudice to the provisions of section 16 on the pro rata refund of services already paid for.
9. Providers on storabble
9.1 Registration as a provider
To become a provider on storabble, providers must register by means of an account on the website. They are required to transmit all information to storabble Group AG truthfully. storabble Group AG accepts no responsibility towards seekers for the accuracy of the information provided by providers. storabble Group AG may also dispense with registration for the publication of storage spaces.
Only business users may register as providers. Upon registration, the provider confirms that they are acting in the course of their commercial, industrial, craft, professional or agricultural activity. storabble does not offer paid listing services to consumers.
Providers may be self storage providers or real estate companies.
Self storage providers are businesses or natural persons who offer storage spaces for short- or long-term rental on a professional basis. These users operate specialised storage facilities characterised by flexible rental terms, varied sizes and the possibility of self-service. Seekers can store their personal or business goods there, with access frequently possible 24 hours a day.
Real estate companies are professional operators that own or manage real estate, including but not limited to furniture storage facilities, warehouses, storage areas or other types of storage space. These companies offer storage spaces for a variety of purposes, from the storage of goods to the provision of archive space for documents. Their offering is addressed both to business customers and to private individuals seeking professional storage solutions.
Other providers and derogations: storabble Group AG is entitled to derogate from these definitions when classifying providers into these categories and to include on the platform, as advertisers, other professional providers of storage services as well as providers of complementary services, such as removal companies.
9.2 Pricing models
Two pricing models apply depending on the provider category. All prices are exclusive of VAT.
a) Self storage providers – monthly subscription per listing
The price is EUR 2.99 per month per listing, invoiced annually in advance. No amount is charged per click or per contact request forwarded. The minimum contract term is twelve (12) months from the activation of the first listing. After that minimum term the contract continues for an indefinite period and may be terminated by either party on one (1) month's notice with effect from the end of a month; it does not renew automatically for a further fixed period.
b) Real estate companies – per forwarded contact request ("lead")
We charge EUR 30.00 per completed contact form forwarded to the provider at the email address it has registered. No recurring fee is charged. The provider may at any time set a limit on the number of contact requests to be forwarded, which storabble Group AG will observe. storabble Group AG accepts no responsibility for the accuracy of the email address registered for this purpose.
storabble Group AG reserves the right to depart from the stated prices by agreement with the provider.
9.3 Contractual relationship between storabble Group AG and providers
storabble Group AG concludes a contract with providers for the publication of their listings and for the referral or redirection of seekers. The parties agree the applicable pricing model in accordance with section 9.2.
Termination by the provider:
- Under the per-contact-request model (section 9.2 b), the provider may terminate the contractual relationship at any time, without notice period and without stating reasons.
- Under the subscription model (section 9.2 a), termination may take effect at the earliest at the end of the twelve-month minimum term, on one month's notice; after that minimum term, on one month's notice with effect from the end of a month.
Financial consequences of termination: amounts already paid are not refunded. The listing remains published and the service continues to be provided until the end of the period already invoiced. This is without prejudice to the pro rata refund obligation under section 16 where storabble permanently discontinues the service.
No right of withdrawal: contracts with providers are contracts between businesses and are not subject to consumer protection law. Providers have no right of withdrawal in respect of the services set out in section 9.2.
Termination by storabble: where termination originates from storabble, storabble observes the notice period and statement of reasons set out in section 18.3.
After termination of the contractual relationship, storabble Group AG unpublishes the provider's listings. The provider's data and the history of the contractual relationship are retained after termination, for the purposes of complying with statutory retention obligations (in particular the ten-year period under Article L. 123-22 of the French Commercial Code for accounting records and supporting documents), of establishing and defending potential claims, and of subsequently reactivating the contractual relationship without re-registration. Where the provider is a natural person, this is without prejudice to their right to request the erasure of their personal data at any time under Article 17 GDPR, in which case storabble will erase the data unless a statutory retention obligation subsists or the data remains necessary for the establishment, exercise or defence of legal claims.
9.4 Publication of listings
There are two options for publishing listings:
- The provider publishes the property electronically with the necessary information, in a format matching the one made available by the platform, by email or via the publication process directly on the platform.
- For the automated transmission of large volumes of data, advertisers may also, by agreement with storabble Group AG, import data via interfaces with the customary real estate portals.
Ownership of the texts, works and images supplied by the advertiser (for example photographs, plans, videos, etc.) remains with the advertiser. The advertiser gives its consent to publication by submitting the activation of its listing via the account, by email or by import. storabble Group AG reserves the right to carry out analyses on the basis of the data transmitted and to use the data provided for the design of the website.
storabble Group AG reserves the right to require changes to the content of listings at any time or to refuse or delete storage space listings. In particular, listings that do not comply with the requirements of section 9 and those that storabble Group AG considers unlawful or infringing the rights of third parties may not be published and may be deleted. In relation to business users, storabble states the reasons for such decisions in accordance with section 18. storabble Group AG does not guarantee compensation to users where listings are published for an unlawful purpose.
By publishing on the platform, the advertiser authorises storabble Group AG to integrate its listings into the platform and into its own or third-party online and other services, to use and analyse them for its own marketing and other purposes, or to publish them in any other manner, to make them accessible to third parties and to transmit them, and in particular to distribute and publish them via other channels (for example on social media or mobile portals).
9.5 Responsibility of providers
The advertiser is solely responsible, towards storabble Group AG and any third party, for the content of its storage space listings and offers and for all other data it has entered and published. As advertiser, the user is responsible for ensuring that the listings, offers, statements and other data entered and published are factually and legally complete and accurate and do not infringe statutory provisions or the rights of third parties. In particular, the advertiser must comply with the following requirements:
Only storage spaces actually available on the market for rent or sale may be offered and published as listings. Listings relating to unavailable storage spaces (in particular sold, rented or reserved) must be deactivated. storabble Group AG accepts no responsibility for the currency of the listings published on the platform.
The advertiser must be able to dispose of the storage space offered in the listing, in fact and in law, whether as owner or under a marketing mandate of its own.
The following are in particular not permitted and are regarded as abusive:
any transfer, for consideration or free of charge, of the rights attached to one's own account for use or joint use by third parties;
the multiple publication of listings relating to the same offer or the same property;
the publication of listings in which the presentation of the storage space is unduly overshadowed by other advertising purposes, whether the advertiser's own or those of third parties;
the use of chargeable internet or telephone services and the requirement of a paid registration for seekers to make contact.
No verification by storabble: storabble does not verify advertisers, their storage spaces, their facilities, their permits or their data, and does not necessarily maintain direct contact with them. The relationship between the advertiser and the seeker, as well as the storage space and the services actually provided, lie entirely outside storabble's sphere of control.
Liability and indemnity obligation of the advertiser: the advertiser is liable to storabble Group AG, its bodies, employees and agents, to the maximum extent permitted by applicable law, for all damage and loss caused in connection with the use of the platform, with the content of its listings and with any breach of the obligations incumbent upon it under these GTC or under the regulations applicable to it. If storabble Group AG, its bodies, employees or agents are subject to legal claims by third parties, other users or authorities as a result of the advertiser's conduct, the content of its listings or the relationship between the advertiser and a seeker, the advertiser shall fully indemnify storabble Group AG, its bodies, employees and agents against all claims, penalties, fines and losses and shall bear all judicial and extrajudicial costs incurred, including lawyers' fees and court costs. The advertiser is required to join the proceedings following a third-party notice.
Safeguard clause: should an advertiser nevertheless exceptionally qualify as a consumer within the meaning of the introductory article of the French Consumer Code, the provisions of this section 9.5 apply to them only to the extent permitted by mandatory consumer protection law, in particular Articles L. 212-1, R. 212-1 and R. 212-2 of the French Consumer Code.
10. Payment terms
Invoiced amounts are payable without deduction within a payment period of 30 days from the invoice date, unless a different payment period has been agreed in the contract between the user and storabble Group AG. Subscriptions under section 9.2 a) are invoiced annually in advance. In the absence of a reasoned objection by the customer, an invoice is deemed accepted and acknowledged upon expiry of the payment period, without prejudice to the customer's right to contest it subsequently in accordance with the law.
Late payment
If the user does not settle the invoiced amounts within the payment period, they are in default from the day following the due date. In the event of default, storabble Group AG may suspend performance of its services and, after a reasoned notification in accordance with section 18.3, terminate the contract. storabble Group AG further reserves the right to block the customer's access to their user account in the event of invoiced amounts not settled on time, after prior warning and a statement of reasons. Any block is lifted as soon as all amounts due have been paid in full.
Upon expiry of the payment period, late payment interest is due on the outstanding amounts. In relations with business users, the late payment interest and the fixed recovery cost indemnity provided for in Article L. 441-10 of the French Commercial Code apply. storabble Group AG is entitled, after an unsuccessful reminder, to assign the claims to an external debt collection company and to make available to it the information and documents necessary for recovery.
11. Prohibited activities
The use of storabble's pages and content is permitted only for the purposes of the individual search for storage spaces, redirection to a website for the purpose of renting storage spaces and the sending of contact forms. Automated queries or requests are not permitted.
We also point out that our data is protected by copyright. Any transfer of data to other media, even in part and in particular by automated extraction ("scraping"), is therefore prohibited. Likewise prohibited is the use of our data (in particular query results) for the purposes of re-intermediation or for purposes other than those provided for herein.
In addition, the activities set out below infringe applicable law and are therefore prohibited on the online platform and its services:
the use of the platform for the user's own commercial purposes going beyond the platform's own purposes, unless storabble has given prior written consent to such commercial use; the publication of third parties' personal data; disrupting, interrupting or excessively overloading storabble's services; the use of mechanisms, software or other scripts in connection with the online platform that are liable to impair the correct and proper functioning of the platform and the associated websites; blocking, overwriting or modifying content generated by storabble; as well as using storabble's services in any other manner that infringes applicable laws and regulations.
12. Protection of copyright and trademarks
Users of the storabble platform acknowledge that all elements appearing on the platform, such as texts, graphics, images or sound signals, are protected by copyright and/or trademark law. Users may not in particular distribute, copy, transmit, modify or otherwise use these elements for commercial purposes.
13. Limitation of liability and exclusion of warranty
storabble provides the platform with due care but excludes, to the maximum extent permitted by applicable law, any warranty in connection with the use of the platform. The scope of this exclusion of warranty, which is to be understood broadly, is not limited by the specific provisions set out below.
storabble is not a party to the rental contracts. The offers presented on the platform are not storabble's offers. As regards storage spaces and other listings, storabble merely compares the offers made available by third parties and presents them in accordance with the user's search criteria. Offers are booked exclusively on the linked pages of the third-party provider. storabble does not in any case become a party to the contract for the booking of the storage space. Claims arising from those contracts must be addressed to the booking sites concerned or to the providers of the storage premises.
Accordingly, and given that in France storabble acts exclusively as a comparison and referral platform, storabble is not liable for the performance, quality, condition, availability, safety, lawfulness or suitability of the storage spaces advertised or of the services provided by the providers. That responsibility lies exclusively and directly with the providers.
The advertisers' information transmitted to storabble via interfaces is updated daily by means of automated processes. For technical reasons, however, real-time updating of the transmitted information is not possible. storabble accepts no responsibility for the accuracy of the data received from those transmitting it.
storabble does not warrant the accuracy, completeness or currency of the website's content. Nor is it warranted that the website is free from errors and harmful components (such as viruses). storabble is not obliged to carry out a general check of the transmitted listing information, in particular listing details, images and the content of messages sent by users; this is without prejudice to its obligations to act upon receipt of a notice in accordance with section 19. Each provider is required to ensure the accuracy and lawfulness of its statements and to check the content of the messages received itself.
storabble endeavours to keep the platform available as consistently as possible. The user acknowledges, however, that 100% availability is not possible.
The booking system connected to the platform is a free service for users. storabble therefore does not warrant the functioning or use of the booking system, in particular as regards the availability of the storage space search and the connected booking system; the proper performance of the rental contract existing between the user and a provider; the possibility of modifying or cancelling a booking request, a booking or a concluded rental contract; or the accuracy and completeness of the descriptions contained in the booking system.
The links to the websites of other companies (third-party providers) on the pages operated by storabble are made available to users for the purpose of booking the storage space. By clicking on such a link, you leave storabble's website. We have no influence over the content of the third-party providers' websites and can therefore accept no warranty for that external content. Permanent monitoring of the content of the linked pages cannot reasonably be required in the absence of concrete indications of an infringement. As soon as we become aware of infringements, we will remove such links immediately. Accessing a third-party provider's website via a link on this website is at the user's sole responsibility.
Mandatory limits on the exclusion of liability
The exclusions and limitations of liability set out in this section do not apply:
- in cases of intent or gross negligence on the part of storabble, its bodies, employees or agents;
- in respect of personal injury, that is to say injury to life, body or health;
- in cases of product liability under the applicable mandatory provisions;
- in relation to seekers and other users who qualify as consumers, to the extent that mandatory consumer protection law does not permit such exclusions or limitations, in particular Article L. 212-1 and Article R. 212-1, 6° of the French Consumer Code;
- to the extent that storabble has expressly given a guarantee or has fraudulently concealed a defect.
In those cases, storabble is liable in accordance with the statutory provisions. Nothing in these GTC limits or excludes the rights conferred on consumers by mandatory law.
14. Indemnification
Users indemnify storabble, to the maximum extent permitted by applicable law, against all claims that third parties (including other users) assert against storabble and that are connected with the users' breach of the provisions of the contractual relationship, of these GTC or of the applicable regulations. Users bear all costs arising from such a breach, including the costs of legal defence (also out of court). This is without prejudice to storabble's additional rights and claims for damages. In relation to users who qualify as consumers, this indemnity obligation applies only to the extent permitted by mandatory consumer protection law.
15. Amendment of the GTC, the services and the prices
storabble may amend the provisions of the contractual relationship concerning the use of the platform, storabble's services and the prices where a valid reason exists, in particular changes to the applicable legislation or case law, technical or service developments, or a significant change in economic circumstances.
Amendments are communicated to users on a durable medium (for example by email) at least 15 days before the proposed date of their entry into force. In relation to business users, this period complies with Article 3(2) of Regulation (EU) 2019/1150 and will be proportionately longer where necessary to enable the business user to make technical or commercial adaptations.
If the user does not accept the amendments, they may terminate the contractual relationship free of charge and with immediate effect before the proposed date of entry into force; in that case, the proportionate share of amounts already paid and not consumed will be refunded to them. Amendments never have retroactive effect and do not affect services already provided or prices already invoiced.
16. Final provisions
storabble may discontinue the website or the website's services upon reasonable notice. In the event of permanent discontinuation, storabble refunds users the proportionate share of services already paid for and not consumed. This is subject to cases in which immediate discontinuation is required by a statutory provision or a decision of a competent authority, or is necessary to prevent serious and imminent harm.
Business users have the right to withhold payments or to set off against counterclaims only to the extent that their counterclaims have been acknowledged by storabble or established by a final and binding decision.
Supplements to, amendments of or the termination by mutual agreement of the contractual relationship must be made in writing. For this purpose, and in accordance with the following paragraph, email satisfies the written form requirement.
For all communications within the scope of this contractual relationship, an email is sufficient. The written form requirement within the meaning of these GTC or of the contractual relationship is also satisfied by email.
Rights and obligations arising from the contractual relationship may be transferred to third parties only with the consent of the other contracting party. The same applies to the transfer of the entire contractual relationship to a third party or the entry of a third party into that contractual relationship.
If one or more provisions of the contractual relationship are or become void or ineffective, the remainder of the contractual relationship is not affected. Where a clause is void or ineffective, the corresponding statutory provision applies in its place. In relation to consumers, clauses found to be unfair are deemed unwritten in accordance with Article L. 241-1 of the French Consumer Code.
We welcome any feedback, comments or suggestions for improving the storabble platform. Users may send us their feedback by email. Any feedback transmitted by users is treated as non-confidential and non-proprietary. By transmitting feedback, users grant us a non-exclusive, royalty-free, sub-licensable and unlimited-in-time licence to use and publish the ideas and materials contained therein for any purpose and without remuneration to them.
storabble undertakes to comply with the applicable data protection regulations. Details are set out in our Privacy Policy. As soon as storabble redirects customers to the provider's website or forwards the contact form on the customer's behalf, the general terms and conditions and privacy policy of the relevant provider apply.
17. Applicable law, jurisdiction and dispute resolution
Applicable law: these GTC and the contractual relationship are governed by Swiss substantive law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. However, if you are acting as a consumer, this choice of law may not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, "Rome I").
Jurisdiction for business users: for disputes with business users, the exclusive place of jurisdiction is the registered office of storabble in St. Gallen, Switzerland. storabble is further entitled to assert its rights at the user's domicile or registered office or before any other competent authority.
Jurisdiction for consumers: if you are acting as a consumer, you may bring proceedings, at your choice, before the court of the place where you were resident at the time the contract was concluded or at the time the harmful event occurred, or before the court of storabble's domicile. storabble may sue you only before the courts of the place of your domicile. This follows from Articles 17 to 19 of Regulation (EU) No 1215/2012 and from Article R. 631-3 of the French Consumer Code.
Complaints and out-of-court dispute resolution: complaints may be addressed at any time to info@storabble.com. We endeavour to respond within a reasonable period. storabble does not conclude consumer contracts and has therefore not appointed a consumer mediator (médiateur de la consommation) within the meaning of Article L. 612-1 of the French Consumer Code; this is without prejudice to the consumer's right to refer the matter to the competent consumer protection authorities and bodies and to the courts. Please note that the European online dispute resolution platform (ODR platform) ceased operating on 20 July 2025 and is therefore no longer available.
18. Transparency towards business users and ranking of offers
To the extent that Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (the "P2B Regulation") is applicable, the following provisions apply additionally in relation to business users. In the event of any conflict between this section and any other provision of these GTC, this section prevails.
18.1 Ranking parameters (Article 5 of the P2B Regulation and Article L. 111-7 of the French Consumer Code)
The ranking of listings in search results is determined exclusively by the distance from the geographical centre of the location searched for. Listings are displayed in ascending order of distance: the closer a storage space is to the geographical centre of the location entered by the user, the higher it appears in the results.
This is the only decisive criterion. In particular, no direct or indirect remuneration influences the position of a listing in the search results. Neither the agreed pricing model, nor the amount of the subscription, nor the invoicing volume, nor the length of the business relationship, nor any other commercial circumstance alters the ranking. Nor do the price of the storage space, its availability, the quality of the listing or the number of photographs have any influence on the ranking. There is no capital or contractual link between storabble and advertisers capable of influencing the ranking.
18.2 Differentiated treatment (Article 7 of the P2B Regulation)
storabble does not offer its own storage spaces in France, either directly or through companies it controls, and accordingly applies no differentiated treatment to its own goods or services as compared with those of business users.
18.3 Restriction, suspension and termination (Articles 4 and 8 to 10 of the P2B Regulation)
Where storabble restricts or suspends the provision of its services to a business user in respect of particular listings, it communicates to that business user the reasons for that decision on a durable medium before the restriction or suspension takes effect, or at the time it takes effect where that is not possible. Where storabble terminates the provision of its services to a business user in their entirety, it communicates this to the business user on a durable medium with at least 30 days' notice, stating the reasons. The 30-day notice period is not required where storabble is subject to a legal or regulatory obligation to terminate the service, where it exercises a right of termination for an overriding reason under national law, or where it can demonstrate that the business user has repeatedly infringed these GTC. The business user may set out the facts through the complaints procedure provided for in section 17.
18.4 Access to data (Article 9 of the P2B Regulation)
The business user has access, via its account, to the data relating to its published listings and to the contact forms forwarded to it. storabble does not disclose to third parties the personal data of seekers generated in the course of the referral, other than to the business user receiving the relevant contact request, in accordance with the Privacy Policy.
18.5 Internal complaint-handling system and mediation (Articles 11 and 12 of the P2B Regulation)
storabble Group AG is a small enterprise within the meaning of the Annex to Commission Recommendation 2003/361/EC. Pursuant to Article 11(5) and Article 12(5) of Regulation (EU) 2019/1150, storabble is not required to put in place an internal complaint-handling system or to designate mediators. Business users may nevertheless address their complaints at any time to info@storabble.com; storabble will examine them and respond within a reasonable period.
19. Illegal content, notification and point of contact (Regulation (EU) 2022/2065, the "DSA")
19.1 Single point of contact
storabble's single point of contact for the authorities of the Member States, the European Commission, the European Board for Digital Services and for recipients of the service, in accordance with Articles 11 and 12 of Regulation (EU) 2022/2065, is: info@storabble.com. Communication may take place in French, German, Spanish or English.
storabble's legal representative in the European Union for the purposes of Regulation (EU) 2022/2065 and the GDPR is: zurb Holding UG (haftungsbeschränkt), Vitalisstraße 67, 50827 Cologne, Germany.
19.2 Notification of illegal content (Article 16)
Any person or entity may notify us of the presence on the platform of content they consider to be illegal, by sending a communication to info@storabble.com. So that we can process the notice effectively, please include:
- a sufficiently substantiated explanation of the reasons why you consider the content to be illegal;
- the precise electronic location of the content, in particular the URL of the listing concerned;
- your name and email address (except where the notice concerns offences relating to sexual abuse, in which case this is not required);
- a statement that you believe in good faith that the information contained in the notice is accurate and complete.
We acknowledge receipt of the notice without delay, examine it in a diligent, non-arbitrary and objective manner, and communicate to the notifying person our reasoned decision together with the redress possibilities available against it.
19.3 Measures and statement of reasons (Article 17)
If we restrict the visibility of a listing, delete it, block access to it, suspend or terminate the provision of the service or the business user's account, we provide the user concerned with a clear and specific statement of reasons for that decision, containing the elements required by Article 17 of Regulation (EU) 2022/2065, unless otherwise provided by law.
19.4 Complaints against our decisions
Users concerned may contest our decisions for a period of six months from their communication, by writing to info@storabble.com. Complaints are examined by qualified persons and not exclusively by automated means. This is without prejudice to the right to refer the matter to an out-of-court dispute settlement body certified in accordance with Article 21 of Regulation (EU) 2022/2065 or to the courts.
19.5 Misuse (Article 23)
storabble suspends, for a reasonable period and after prior warning, the provision of its services to users who frequently provide manifestly illegal content, as well as the processing of notices and complaints from persons who frequently submit them in a manifestly unfounded manner.
These GTC were last amended on 27 July 2026.