General Terms and Conditions

1. General

The following General Terms and Conditions (the "GTC") govern the legal relationships between the users of storabble.com and storabble Group AG.

The GTC apply to every use of the storage space platform, in particular to the publication and retrieval of storage space listings, and to all other services and products offered by storabble Group AG on the platform, unless special provisions are referred to for those services.

storabble Group AG (hereinafter "storabble" or "we"), with its registered office in St. Gallen, Switzerland, offers via the website https://storabble.com/ (hereinafter the "website" or "platform") and all connected partner sites a platform for searching, comparing and renting storage space. As the operator of the platform, storabble is not the owner, tenant, provider or manager of the storage spaces. storabble is also not a real estate agency and not an insurance company. The providers act independently and are not part of storabble. storabble is not a party to any contracts relating to the listings offered on the platform, in particular rental or purchase agreements, does not participate in the conclusion of such contracts and does not represent any of the parties to such contracts.

storabble's activity in Spain: in Spain, storabble operates exclusively as a comparison and intermediation platform. storabble does not offer storage space on its own account, does not conclude storage space rental agreements with users and does not provide storage services. All storage spaces listed belong to independent third-party providers.

storabble's provider services are directed exclusively at businesses and professionals. storabble does not conclude contracts with consumers concerning the publication of listings or any other paid provider service. Only persons acting in the course of their trade, business, craft or profession may register as providers and publish listings.

Users can access, download, save and print the GTC at any time via the website.

Scope in relation to advertisers: advertisers and other business users accept these GTC upon registering, upon publishing a listing, or upon otherwise entering into the contractual relationship with storabble. For them, these GTC form the contractual basis of that relationship.

Scope in relation to seekers: seekers use the platform freely and free of charge and, as a rule, do not enter into any contract with storabble. After a few clicks they are redirected to the website of the relevant provider, where the remainder of the process takes place, or their contact request is forwarded to the provider. In relation to seekers, these GTC have the character of website terms of use and apply to the extent permitted by law; in particular, they explain storabble's role as a mere comparison platform (sections 1, 3 and 13) and the impermissible uses of the website (section 11). storabble's liability towards seekers is determined in all cases by law and is neither extended nor restricted by the mere use of the website.

Definitions
Users: all visitors and users of the storage space platform, in particular the advertisers and the seekers.

Advertisers / Providers: in addition to the providers who publish listings for storage spaces or objects, this term covers the other providers of offers on the platform, e.g. providers of additional services. Advertisers are always business users.

Seekers: the persons interested in the offers of the advertisers.

Consumer: any natural person acting for purposes which are outside their trade, business, craft or profession, within the meaning of Article 3 of the consolidated text of the Spanish General Law for the Protection of Consumers and Users ("TRLGDCU").

Business user: any user acting in the course of their trade, business, craft or profession, in particular the advertisers.

2. Services offered on the storage space platform

On the platform, advertisers can place offers and seekers can search for those offers. Only rental or sale offers relating to storage spaces which comply with the requirements set out in section 9 are permitted as storage space listings. These are stored and kept available on its servers by storabble Group AG in its capacity as a web hosting provider. The term "storage space" is to be understood broadly and covers in particular self storage, storage rooms, warehouses, cellar rooms, garage boxes and all other premises suitable for storing objects.

All rights in the software and in other works, services, procedures, equipment, designs, technologies, trademarks, company names, inventions and in all materials connected in any way with the platform, and in particular in the own content and information made available by storabble Group AG, remain with storabble Group AG or its suppliers. By using images and texts on the platform, the user grants storabble Group AG the right to make these accessible on the platform and to permit other platforms to make the images and texts accessible as well.

The own content and information made available by storabble Group AG are provided to seekers for their personal use and to business users for the use contemplated by these GTC. Any further exploitation, in particular the republication or making available on the internet of the own content and information provided by storabble Group AG, is prohibited. Likewise, any commercial or other further exploitation and use of the offers and storage space listings of the advertisers published on the platform (including all texts, plans, graphics, images, etc. published in that connection) is reserved exclusively to the advertisers, unless these GTC provide otherwise. The advertiser transfers to storabble Group AG the right to pursue any exploitation of its listings and offers that infringes these provisions.

Any transactions concluded by seekers in relation to the offers of the advertisers on the platform come into existence exclusively between the advertiser and the seeker.

3. Contractual relationship with storabble

storabble gives seekers the opportunity to search its online platform for suitable storage spaces offered by advertisers. Seekers can also complete a contact form via this online platform and thereby contact the advertiser, or book directly on the advertiser's website by way of redirection.

It is expressly pointed out that storabble does not offer storage spaces and/or rental services on its own responsibility and does not become a contracting party to the contracts concluded exclusively between the seekers and the advertisers. storabble does not make any declarations of intent of its own in the context of the contractual negotiations between seekers and advertisers. As soon as the seeker has completed a contact form or has been redirected to the advertiser's website, the general terms and conditions and the privacy policy of the advertiser apply.

4. Storage space details, redirection, contact request and reservation system

storabble gives advertisers the opportunity to display their storage spaces on the online platform with descriptions, images and prices. The display of a storage space does not yet constitute a legally binding offer by the provider. All provider information and descriptions, such as prices, discounts and availability, are based on the providers' own statements. storabble has no influence on this information and accepts no responsibility for its accuracy and completeness.

storabble offers seekers the possibility of being redirected to the provider's website via a button and of renting the storage space directly from the provider. The redirection of the seeker to the provider's website does not yet constitute a legally binding offer.

storabble also offers seekers the possibility of submitting a request to the selected provider by completing the contact form. This contact request is likewise not a legally binding offer. It constitutes an invitation to the provider to reserve the storage space selected by the seeker, to confirm the price and any discounts and to submit a corresponding rental offer to the seeker, or to contact the seeker regarding any questions.

Every contact form is passed on by storabble to the relevant provider on behalf of the seeker. The use of this service and the redirection of the seeker by storabble to the provider's website are free of charge for the user.

The seeker undertakes to provide truthful, current and complete information in the contact request.

In order to prevent misuse of the free contact request system and not to burden providers unnecessarily with erroneous requests, storabble reserves the right not to forward a contact request in individual cases where the information provided is incomplete, doubtful or evidently incorrect. In such cases there is no entitlement to the forwarding of the contact request.

storabble may also offer users the function of reserving, booking and paying for a storage space directly by means of a reservation system connected to the platform. In that case, the booking is made in accordance with the terms and conditions and the privacy policy of the software provider. Also in that case, storabble is in no way a party to the contract concluded.

5. Rental agreement and payment

The contract for the respective storage space rental is concluded directly between the seeker and the provider. This may occur, for example, through written or verbal acceptance by the seeker of the storage space offer transmitted in response to the contact request, or through signature of the written rental agreement with the provider.

All claims and obligations arising from the rental agreement, such as the user's obligation to pay the agreed storage space rent, therefore exist directly and exclusively between the seeker and the provider selected by the seeker. The method of payment is likewise agreed by the user directly with the provider. The provider's terms and conditions apply.

6. Rents and discounts

All prices, discounts, special conditions or promotional prices displayed on storabble's pages are based on information provided by the providers. The providers endeavour to keep this information up to date. It cannot, however, be ruled out that the price information and discounts on the platform differ from the prices and discounts which the provider displays on its own website or communicates to the seeker in response to the contact request.

For all discounts, special conditions and promotional prices, the relevant conditions of the providers are decisive. This concerns, for example, the combinability and availability of discounts and the linking of discounts to a specific rental period.

7. Access to the services

Technical access to the platform is effected by means of network operators chosen by the user and special software obtained by the user from third parties via the internet, and is not the responsibility of storabble Group AG. Parts of the services are accessible only after prior registration or identification of the user. The user logs in by means of a user name and a password with which the user identifies themselves at each login. These must be treated confidentially by the user and appropriately protected against misuse by third parties.

8. Modification, interruption and discontinuation of the storage space platform

storabble Group AG reserves the right to adapt and modify the platform, including all functionalities and content, at any time in line with technical developments and market practice.

The platform is in principle available 24 hours a day. storabble Group AG cannot, however, guarantee any minimum availability. storabble Group AG reserves the right to discontinue functionalities and services of the platform in whole or in part.

In particular, where there is a suspicion of use of the platform by advertisers that is contrary to the contract, unlawful or contrary to public morals, storabble Group AG may delete the relevant content and accounts. In relation to business users, storabble will observe the safeguards set out in section 18 (statement of reasons and, in the case of restriction or suspension, prior notice).

The modifications, interruptions and deletions referred to in this section do not give rise to any right of the user to withdraw from the contract or to a reduction, refund of remuneration or damages, without prejudice to the provisions of section 16 concerning the pro rata refund of amounts already paid.

9. Providers on storabble

9.1 Registration as a provider

To become a provider on storabble, providers must register with an account on the website. They are obliged to transmit all information truthfully to storabble Group AG. storabble Group AG accepts no liability towards seekers for the accuracy of the information provided by the providers. storabble Group AG may also dispense with registration for the listing of storage spaces.

Only business users may register as providers. Upon registration, the provider confirms that they are acting in the course of their trade, business, craft or profession. storabble does not offer paid listing services to consumers.

Providers may be self storage providers or real estate companies.

Self storage providers are companies or individuals who offer storage space commercially for short-term or long-term rental. These users have specialised storage facilities characterised by flexible rental conditions, different sizes and the possibility of self-service. Seekers can store their personal or business items in these facilities, with access often possible around the clock.

Real estate companies are commercial actors that own or manage real estate, including but not limited to storage rooms, warehouses, storage areas or other types of storage space. These companies offer storage space for various purposes, from the storage of goods to the provision of archiving space for documents. Their offering is aimed at both business and private customers seeking professional storage solutions.

Various providers and deviations: storabble Group AG has the right to deviate from these definitions when classifying providers into these categories and to integrate other professional providers of storage services and providers of further services, such as removal companies, onto the platform as advertisers.

9.2 Pricing models

Two pricing models apply depending on the provider category. All prices are exclusive of VAT. Where storabble Group AG, as a Swiss company, supplies services to a business user established in the European Union, that user owes the VAT under the reverse charge procedure. For this purpose the provider notifies storabble Group AG of its VAT identification number and keeps it up to date.

The provider books a quota, which determines the maximum number of listings published in full at the same time. The price is EUR 2.99 per month for each listing of the booked quota, invoiced annually in advance. No charge is made per click or per forwarded contact request.

The provider may create and edit more listings than its quota covers. Listings exceeding the quota are published in the reduced form set out in section 9.6.

The contract term is twelve (12) months from the start of the first billing period. It renews for further periods of twelve (12) months unless it is terminated by the end of the current term. There is no notice period; termination takes effect at the end of the current term. The fee paid for the current term is not refunded, not even pro rata, irrespective of how many listings the provider actually publishes in full.

Increasing the quota: the provider may increase the quota at any time. The amount charged is the share attributable to the remaining term, calculated to the day. The increase takes effect upon payment. Where the amount so calculated falls below the de minimis threshold set by storabble Group AG, no charge is made.

Reducing the quota: a reduction may be declared at any time and takes effect at the start of the next billing period. Until then the quota paid for remains in place. From the first day of the new billing period the reduced quota applies; where the number of listings published in full exceeds the new quota, storabble Group AG switches the surplus listings to the reduced form set out in section 9.6. The decisive factor is the time of full publication: the listing published in full most recently is reduced first, then the next most recent, until the quota is met.

The provider determines the selection itself by switching those listings it wishes to forgo to the reduced form before that date. The order set out above applies only where it fails to do so.

storabble Group AG informs the provider at the latest one (1) month before the start of the new billing period about the upcoming renewal and about the consequences of a declared reduction.

b) Real estate companies – per forwarded contact request ("lead")

We charge EUR 30.00 per completed contact form that has been forwarded to the provider at the e-mail address it has stored. No recurring fee is charged. The provider may at any time set a limit on the number of contact requests to be forwarded, which storabble Group AG will observe. storabble Group AG accepts no liability for the accuracy of the e-mail address stored by the provider for that purpose.

storabble Group AG reserves the right to deviate from the stated prices by mutual agreement with the provider.

9.3 Contractual relationship between storabble Group AG and the providers

storabble Group AG concludes a contract with the providers concerning the publication of their listings and the intermediation or forwarding of seekers. The parties agree on the applicable pricing model in accordance with section 9.2.

Termination by the provider:

• Under the per-lead model (section 9.2 b), the provider may terminate the contractual relationship at any time, without notice period and without stating reasons.
• Under the subscription model (section 9.2 lit. a), the provider may terminate at any time and without a notice period. Termination takes effect at the end of the current twelve-month term; the period already paid for is performed in full and is not refunded.

Financial consequences of termination: amounts already paid are not refunded. The listing remains published and the service continues to be provided until the end of the period already invoiced. This is without prejudice to the pro rata refund obligation under section 16 in the event that storabble permanently discontinues the service.

No right of withdrawal: contracts with providers are contracts between businesses and are not subject to consumer protection law. Providers have no right of withdrawal in respect of the services set out in section 9.2.

Termination by storabble: where termination is initiated by storabble, storabble will observe the notice period and statement of reasons set out in section 18.3.

After termination of the contractual relationship the provider’s quota is zero; storabble Group AG switches its listings to the reduced form set out in section 9.6 and is entitled to continue publishing them in that form. The provider has no claim to removal of the listings from the platform. The provider's data and the history of the contractual relationship are retained after termination, for the purposes of complying with statutory retention obligations (in particular the six-year period under Article 30 of the Spanish Commercial Code and the four-year limitation period under Article 66 of the Spanish General Tax Act), of evidencing and defending against potential claims, and of enabling the contractual relationship to be reactivated later without a fresh registration. Where the provider is a natural person, this is without prejudice to their right to request erasure of their personal data at any time under Article 17 GDPR, in which case storabble will erase the data unless a statutory retention obligation continues to apply or the data remain necessary for the establishment, exercise or defence of legal claims.

9.4 Publication of listings

There are two options for publishing listings:

1. The advertiser lists the object electronically with the necessary information, in a format suitable for the format made available by the platform, by e-mail or via the listing process directly on the platform.
2. For the automated transmission of large volumes of data, advertisers may also, in consultation with storabble Group AG, use an import via interfaces with common real estate portals.

Ownership of the texts, works and images supplied by the advertiser (e.g. photos, plans, videos, etc.) remains with the advertiser. The advertiser gives its approval for publication by submitting its listing activation via the account, e-mail or import. storabble Group AG reserves the right to carry out analyses of the transmitted data and to use the supplied data for the design of the website.

storabble Group AG reserves the right to require changes to listing content at any time or to reject or delete storage space listings. In particular, listings which do not comply with the requirements in section 9, as well as listings which storabble Group AG considers unlawful or which infringe the rights of third parties, may not be published and may be deleted. In relation to business users, storabble will state the reasons for such decisions in accordance with section 18. storabble Group AG does not guarantee to hold users harmless where listings are published for an unlawful use.

Locations researched by storabble Group AG: storabble Group AG researches publicly available information about storage locations and publishes its own listings for them in the reduced form set out in section 9.6. Where such a location concerns a provider with its own account, storabble Group AG assigns the listing to that account and informs the provider. The provider may adopt the listing and publish it in full, leave it unchanged in the reduced form, or remove it under section 9.7. The content of these listings originates from storabble Group AG and not from the provider; no approval by the provider within the meaning of the preceding paragraph is associated with it.

By publishing on the platform, the advertiser permits storabble Group AG to integrate its storage space listings into the platform as well as into online and other own or third-party services, to use and analyse them for its own marketing and other purposes, or to publish them in another manner and make them accessible and pass them on to third parties, and in particular to distribute and publish them on further channels (e.g. on social media channels or mobile portals).

9.5 Responsibility of the providers

The advertiser is solely responsible, towards storabble Group AG and towards every other third party, for the content of its storage space listings and offers and for all further data entered and published by it. As an advertiser, the user is responsible for ensuring that the listings, offers, information and further data entered and published are factually and legally complete and true and do not infringe any legal provisions or third-party rights. In particular, the advertiser must comply with the following requirements:

Only storage spaces which are actually on the market for rent or purchase may be offered and published as listings. Listings for unavailable storage spaces (including sold, rented or reserved spaces) must be deactivated. storabble Group AG accepts no liability for the currency of the listings on the platform.

The advertiser must actually and legally be able to dispose of the storage space offered in the listing, whether as owner or under its own marketing mandate.

The following are in particular not permitted and constitute misuse:

any transfer, whether for consideration or free of charge, of rights connected with one's own account for use or joint use by third parties;

the multiple publication of storage space listings for the same offer or object;

the publication of storage space listings in which the presentation of the storage space is inappropriately overlaid by other advertising purposes of the advertiser, whether its own or those of third parties;

the use of chargeable internet or telephone services and the requirement of a paid registration for contact by seekers.

No verification by storabble: storabble does not vet advertisers, their storage spaces, their facilities, their permits or their data, and does not necessarily have direct contact with them. The relationship between the advertiser and the seeker, and the storage space and services actually provided, lie entirely outside storabble's sphere of control.

Liability and indemnification obligation of the advertiser: the advertiser is liable towards storabble Group AG, its bodies, employees and agents, to the maximum extent permitted by applicable law, for all damage and loss caused in connection with the use of the platform, with the content of its listings, and with any breach of the obligations incumbent upon it under these GTC or under the law applicable to it. Should storabble Group AG, its bodies, employees or agents be subject to legal claims by third parties, by other users or by authorities as a result of the advertiser's conduct, the content of its listings, or the relationship between the advertiser and a seeker, the advertiser shall fully indemnify and hold harmless storabble Group AG, its bodies, employees and agents against any claims, penalties, fines and losses, and shall bear the entirety of the judicial and extrajudicial costs incurred, including lawyers' fees and court agents' fees. The advertiser is obliged to join proceedings following third-party notice.

Safeguard clause: should an advertiser nevertheless exceptionally qualify as a consumer within the meaning of Article 3 TRLGDCU, the provisions of this section 9.5 apply to them only to the extent permitted by mandatory consumer protection law.

9.6 Reduced display of listings

In addition to full publication of a listing, storabble Group AG operates a reduced display. A listing shown in reduced form remains findable on the platform, but the content stored by the provider is not displayed. Instead, storabble Group AG shows a designation and description generated by it, together with placeholder images. The provider’s logo is shown only for as long as its quota is greater than zero. The content stored by the provider remains saved, remains editable by it and is displayed again as soon as the listing is published in full.

Under the subscription model in section 9.2 lit. a, precisely these two states are available to the provider: full publication within its quota, and reduced display. Deactivation, that is the complete withdrawal of an accurate listing from the platform, is not provided for under this model. For the other pricing models under section 9.2 lit. b, activation and deactivation continue to apply as before.

The reduced display applies where

• the number of listings published in full exceeds the booked quota, in particular following a reduction under section 9.2 lit. a,
• the contractual relationship has ended (section 9.3),
• the provider is in default of payment (section 10), or
• the listing was researched by storabble Group AG itself and has not yet been adopted by the provider (section 9.4).

The reduced display constitutes a restriction within the meaning of section 18.3. storabble Group AG notifies the provider of the reasons by email to the address stored in the account, which qualifies as a durable medium within the meaning of section 18.3, before the restriction takes effect or, where this is not possible, at the time it takes effect. It is lifted as soon as the reason ceases to apply, in particular upon payment of outstanding amounts or upon an increase of the quota.

9.7 Removal of listings by the provider

The provider may remove a listing that is inaccurate, in particular because the location never belonged to its business, has been sold or has been closed. It states the reason when doing so. Removal is not intended for taking accurate listings off the platform; the reduced display under section 9.6 is available for that purpose. A removed listing is no longer visible on the platform or in the provider’s account. storabble Group AG retains it internally in accordance with section 9.3 and may restore it at the provider’s request. A claim to technical deletion exists only within the scope of mandatory statutory provisions, in particular Article 17 GDPR for personal data.

Removing a listing changes neither the booked quota nor the fee owed.

10. Payment terms

Invoiced amounts are payable without deduction within a payment period of 30 days from the invoice date, unless a different payment period has been agreed in the contract between the user and storabble Group AG. Subscriptions under section 9.2 a) are invoiced annually in advance. In the absence of a justified objection by the customer, an invoice is deemed accepted and acknowledged after expiry of the payment period, without prejudice to the customer's right to contest it subsequently in accordance with the law.

Default of payment

If the user does not pay invoiced amounts within the payment period, the user falls into default upon reminder, except in those cases where the law provides for automatic default. In the event of default, storabble Group AG may suspend performance of its services and, following a reasoned notice in accordance with section 18.3, terminate the contract. storabble Group AG further reserves the right to block the customer's access to their user account in the event of invoiced amounts not paid on time, following a prior warning and with a statement of reasons. Upon full payment of all outstanding invoiced amounts, any block will be lifted.

Subscriptions under section 9.2 lit. a are settled using a means of payment stored by the provider. The provider consents to storabble Group AG charging the stored means of payment for each period due and for increases of the quota. Where a charge fails, storabble Group AG repeats the attempt and informs the provider. In the event of default, storabble Group AG switches the provider’s listings to the reduced display under section 9.6 following prior notification with reasons in accordance with section 18.3; it is lifted upon payment in full.

After expiry of the payment period, statutory default interest is owed on outstanding invoiced amounts. In relations with business users, the interest and the compensation for recovery costs provided for in Spanish Law 3/2004 of 29 December on measures to combat late payment in commercial transactions apply. storabble Group AG is entitled, after an unsuccessful reminder, to assign the claims to an external debt collection company and to make available to it the information and documents required for the collection.

11. Prohibited activities

Use of the storabble pages and content is permitted only for the individual search for storage space, redirection to a website for renting storage space and the sending of contact forms. Automated queries or requests are not permitted.

We also point out that our data material is protected by copyright. The incorporation of data into other media, including in extracts and in particular by automated extraction ("scraping"), is therefore prohibited. Furthermore, the use of our data material (in particular query results) for the purpose of onward intermediation or use for purposes other than those provided for here is prohibited.

Furthermore, the activities set out below infringe applicable law and are consequently prohibited on the online platform and its services:

use of the platform for one's own commercial purposes going beyond the actual purposes of this platform, unless storabble has previously consented in writing to such commercial use; publication of personal data of third parties; disruption, interruption or excessive loading of storabble's services; the use of mechanisms, software or other scripts in connection with the online platform which could impair the proper and correct functioning of the platform and the associated websites; the blocking, overwriting or modification of content generated by storabble; and the use of storabble's services in any other manner that infringes applicable laws and regulations.

12. Protection of copyright and trademark rights

Users of the storabble platform acknowledge that all elements on the platform, such as texts, graphics, images or audio signals, are protected by copyright and/or trademark law. In particular, these elements may not be distributed, copied, transmitted, modified or otherwise used by users for commercial purposes.

13. Limitation of liability and exclusion of warranties

storabble provides the platform with due care but, to the maximum extent permitted by applicable law, excludes all warranties in connection with the use of the platform. The scope of this exclusion of warranties, which is to be understood broadly, is not limited by the specific provisions set out below.

storabble is not a party to the rental agreements. The offers presented on the platform are not offers by storabble. With regard to storage spaces and other listings, storabble merely compares the offers made available by third parties and presents them in accordance with the user's search criteria. Offers are booked exclusively on the linked pages of the third-party provider. storabble will under no circumstances become a party to the contract concerning the storage space booking. Claims arising from those contracts must be asserted against the respective booking sites or the providers of the storage premises.

Accordingly, and given that in Spain storabble operates exclusively as a comparison and intermediation platform, storabble is not liable for the performance, quality, condition, availability, safety, legality or suitability of the storage spaces listed or of the services provided by the providers. That responsibility lies exclusively and directly with the providers.

The information of the advertisers transmitted to storabble via interfaces is updated daily by automated processes. For technical reasons, however, the transmitted information cannot be updated in real time. storabble accepts no liability for the accuracy of the data received from those transmitting it.

storabble does not warrant the accuracy, completeness and currency of the content of the website. Nor is any warranty given that the website is free of errors and free of harmful components (such as viruses). storabble is not obliged to carry out a general check of the transmitted listing information, in particular not listing details, images and the communication content sent by users; this is without prejudice to its obligations to act upon receipt of a notice under section 19. Each provider is obliged to ensure the accuracy and lawfulness of its information and to check received communication content itself.

storabble endeavours to keep the platform available as constantly as possible. The user acknowledges, however, that 100% availability of the platform is not possible.

The reservation system connected to the platform is a service free of charge for users. storabble therefore gives no warranty for the operation and use of the reservation system, in particular not for the availability of the storage space search and the connected reservation system, for the proper performance of the rental agreement existing between the user and a provider, for the possibility of amending or cancelling a reservation request, a reservation or a concluded rental agreement, or for the accuracy and completeness of the descriptions contained in the reservation system.

Links to websites of other companies (third-party providers) contained on the pages operated by storabble are made available to users for booking the storage space. If you click on such a link, you leave the storabble website. We have no influence on the content of the websites of third-party providers. We can therefore give no warranty for this external content. Permanent monitoring of the content of the linked pages is not reasonable in the absence of concrete indications of an infringement. Upon becoming aware of infringements, we will remove such links immediately. Access to a third-party provider's website via a link on this website is at the sole responsibility of the user.

Mandatory limits to the exclusion of liability

The exclusions and limitations of liability set out in this section do not apply:

• in the case of intent or gross negligence on the part of storabble, its bodies, employees or agents;
• in respect of damage to life, body or health;
• in cases of liability for defective products under mandatory applicable law;
• towards seekers and other users who qualify as consumers, to the extent that mandatory consumer protection law does not permit such exclusions or limitations, in particular Articles 82, 86 and related provisions of the TRLGDCU;
• to the extent that storabble has expressly assumed a guarantee or has fraudulently concealed a defect.

In those cases, storabble is liable in accordance with the applicable statutory provisions. Nothing in these GTC limits or excludes rights granted to consumers by mandatory law.

14. Indemnification

Users shall indemnify storabble, to the maximum extent permitted by applicable law, against all claims asserted by third parties (including other users) against storabble which are connected with the users' infringement of the provisions of the contractual relationship, of these GTC or of applicable law. Users shall bear all costs arising from such an infringement, including the costs incurred for legal defence (also pre-litigation). This is without prejudice to further rights and claims for damages of storabble. In relation to users who qualify as consumers, this indemnification obligation applies only to the extent permitted by mandatory consumer protection law.

15. Amendment of the GTC, the services and the fees

storabble may amend the provisions of the contractual relationship on the use of the platform, storabble's services and the fees where there is a valid reason, in particular changes in the applicable legislation or case law, technical or service-related changes, or a significant change in economic circumstances.

Amendments will be communicated to users on a durable medium (e.g. by e-mail) at least 15 days before the proposed date of entry into force. In relation to business users, this period complies with Article 3(2) of Regulation (EU) 2019/1150 and will be proportionately longer where this is necessary to enable the business user to make technical or commercial adaptations.

If the user does not agree with the amendments, the user may terminate the contractual relationship free of charge and with immediate effect before the proposed date of entry into force; in that case the proportionate share of amounts already paid and not used will be refunded. Amendments will in no case have retroactive effect and will not affect services already provided or prices already invoiced.

16. Final provisions

storabble may discontinue the website or the services of the website upon reasonable prior notice. In the event of permanent discontinuation, storabble will refund to users the pro rata share of amounts already paid and not used. This does not apply where immediate discontinuation is required by law or by a decision of a competent authority, or is necessary to avert serious and imminent harm.

The right to withhold payments or to set off against counterclaims is available to business users only to the extent that their counterclaims have been acknowledged by storabble or established by a final judgment.

Supplements, amendments or the consensual termination of the contractual relationship must be made in writing. For these purposes, and in accordance with the following paragraph, an e-mail satisfies the written form requirement.

For all notices given within the framework of this contractual relationship, an e-mail is sufficient. Written form within the meaning of these GTC or of the contractual relationship is also satisfied by e-mail.

Rights and obligations arising from the contractual relationship may be transferred to third parties only with the consent of the respective other contracting party. The same applies to the transfer of the entire contractual relationship to a third party or the accession of a third party to this contractual relationship.

Should one or more of the provisions of the contractual relationship be or become void or ineffective, the remaining part of the contractual relationship shall not be affected. In the event of the nullity or ineffectiveness of a clause, the corresponding statutory provision shall apply in its place. In relation to consumers, terms found to be unfair shall be deemed not to have been included, in accordance with Article 83 TRLGDCU.

We welcome feedback, comments or suggestions for improving the storabble platform. Users can send us their feedback by e-mail. Any feedback that users transmit to us will be treated as non-confidential and non-proprietary. By submitting feedback to us, users grant us a non-exclusive, royalty-free, sublicensable, perpetual licence to use and publish the ideas and materials contained therein for any purpose and without remuneration to them.

storabble undertakes to comply with applicable data protection law. Details can be found in our Privacy Policy. As soon as storabble redirects customers to the provider's website or forwards the contact form on the customer's behalf, the terms and conditions and privacy policy of the relevant provider apply.

17. Applicable law, jurisdiction and dispute resolution

Applicable law: these GTC and the contractual relationship are governed by Swiss substantive law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. However, if you act as a consumer, this choice of law may not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, "Rome I").

Jurisdiction for business users: for disputes with business users, the exclusive place of jurisdiction is the registered office of storabble in St. Gallen, Switzerland. storabble is additionally entitled to assert its rights at the domicile or registered office of the user or before any other competent authority.

Jurisdiction for consumers: if you act as a consumer, you may bring your claim against storabble, at your choice, before the courts of your place of domicile or before the courts of storabble's domicile. storabble may bring proceedings against you only before the courts of your place of domicile. This follows from Articles 17 to 19 of Regulation (EU) No 1215/2012 and from Article 90.2 TRLGDCU.

Complaints and alternative dispute resolution: complaints may be addressed at any time to info@storabble.com. We will endeavour to respond within a reasonable period. storabble does not conclude consumer contracts and is not affiliated with any alternative consumer dispute resolution body, without prejudice to the consumer's right to turn to the competent consumer authorities and bodies and to the courts. We note that the European online dispute resolution platform (ODR platform) ceased operations on 20 July 2025 and is therefore no longer available.

18. Transparency towards business users (Regulation (EU) 2019/1150)

To the extent that Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (the "P2B Regulation") applies, the following applies additionally in relation to business users. In the event of any conflict between this section and any other provision of these GTC, this section prevails.

18.1 Parameters determining ranking (Article 5)

The ranking of listings in the search results is determined exclusively by the distance from the geographical centre of the location searched for. Listings are displayed in ascending order of distance: the closer a storage space is to the geographical centre of the location entered by the user, the higher it appears in the results.

This is the only determining parameter. In particular, no direct or indirect remuneration influences the position of a listing in the search results. Neither the pricing model agreed, nor the subscription fee, nor turnover volume, nor the duration of the business relationship, nor any other commercial circumstance alters the ranking. The price of the storage space, its availability, the quality of the listing and the number of photographs likewise have no influence on the ranking.

18.2 Differentiated treatment (Article 7)

storabble does not offer its own storage spaces in Spain, whether directly or through companies it controls, and accordingly does not accord any differentiated treatment to its own goods or services as compared with those of business users.

18.3 Restriction, suspension and termination (Articles 4 and 8 to 10)

Where storabble restricts or suspends the provision of its services to a business user in respect of individual listings, it will provide that business user with a statement of reasons for that decision on a durable medium prior to or at the time the restriction or suspension takes effect. Where storabble terminates the provision of its services to a business user in their entirety, it will give at least 30 days' notice on a durable medium, stating the reasons. The 30-day notice period does not apply where storabble is subject to a legal or regulatory obligation to terminate the service, exercises a right of termination for imperative reasons under national law, or can demonstrate that the business user has repeatedly infringed these GTC. The business user may clarify the facts within the complaints procedure set out in section 17.

18.4 Access to data (Article 9)

The business user has access, via its account, to the data concerning its published listings and the forwarded contact forms relating to it. storabble does not pass on to third parties the personal data of seekers generated in the course of the intermediation, other than to the business user who is the recipient of the relevant contact request, as set out in the Privacy Policy.

18.5 Internal complaint-handling system and mediation (Articles 11 and 12)

storabble Group AG is a small enterprise within the meaning of the Annex to Commission Recommendation 2003/361/EC. Pursuant to Article 11(5) and Article 12(5) of Regulation (EU) 2019/1150, storabble is not obliged to establish an internal complaint-handling system or to identify mediators. Business users may nevertheless address complaints at any time to info@storabble.com; storabble will examine them and respond within a reasonable period.

19. Illegal content, notification and point of contact (Regulation (EU) 2022/2065, the "DSA")

19.1 Single point of contact

storabble's single point of contact for the authorities of the Member States, the European Commission, the European Board for Digital Services and for recipients of the service, pursuant to Articles 11 and 12 of Regulation (EU) 2022/2065, is: info@storabble.com. Communication may take place in Spanish, German, French or English.

storabble's legal representative in the European Union for the purposes of Regulation (EU) 2022/2065 and of the GDPR is: zurb Holding UG (haftungsbeschränkt), Vitalisstraße 67, 50827 Cologne, Germany.

19.2 Notification of illegal content (Article 16)

Any individual or entity may notify us of the presence on the platform of content which they consider to be illegal, by sending a communication to info@storabble.com. So that we can process the notification effectively, please include:

• a sufficiently substantiated explanation of the reasons why you consider the content to be illegal;
• the exact electronic location of the content, in particular the URL of the listing concerned;
• your name and e-mail address (except where the notification concerns offences against sexual freedom and integrity, in which case this is not required);
• a statement that you believe in good faith that the information contained in the notification is accurate and complete.

We will confirm receipt of the notification without delay, examine it in a diligent, non-arbitrary and objective manner, and communicate our reasoned decision to the notifying person, together with the redress options available against that decision.

19.3 Measures and statement of reasons (Article 17)

If we restrict the visibility of a listing, remove it, disable access to it, or suspend or terminate the provision of the service or the business user's account, we will provide the affected user with a clear and specific statement of reasons for that decision, containing the information required by Article 17 of Regulation (EU) 2022/2065, unless the law provides otherwise.

19.4 Complaints against our decisions

Affected users may contest our decisions for a period of six months from the communication of the decision by contacting info@storabble.com. Complaints are examined by qualified staff and not solely by automated means. This is without prejudice to the right to turn to an out-of-court dispute settlement body certified under Article 21 of Regulation (EU) 2022/2065 or to the courts.

19.5 Misuse (Article 23)

storabble will suspend, for a reasonable period of time and after having issued a prior warning, the provision of its services to users that frequently provide manifestly illegal content, as well as the processing of notices and complaints submitted by persons that frequently submit manifestly unfounded notices or complaints.

These GTC were last amended on 27 July 2026.