General Terms and Conditions

1. General

These General Terms and Conditions (the "GTC") govern the legal relationship between the users of storabble.com and storabble Group AG.

The GTC apply to all use of the storage space platform, in particular to the publication and viewing of storage space listings, as well as to all other services and products offered by storabble Group AG on the storage space platform, unless reference is made to specific provisions.

storabble Group AG (hereinafter "storabble" or "we"), with its registered office in St. Gallen, Switzerland, operates a platform for searching, comparing and renting storage spaces via the website https://storabble.com/ (the "website" or the "platform") and all associated partner sites.

storabble's activity in Austria

In Austria, storabble currently acts exclusively as a comparison and referral platform. All listings published on the platform are offers of independent third-party providers. storabble is neither the owner, tenant, provider nor manager of the storage spaces; nor is storabble a real estate agent or an insurance company. The providers act independently and are not part of storabble. storabble is not a party to any contracts relating to the listings offered on the platform, in particular not a party to rental or sales contracts, does not participate in the conclusion of such contracts and does not represent any party to them.

In other markets, storabble additionally takes over for individual properties the entire letting of the storage spaces located there as a service for the respective property owner and thereby itself acts as lessor. Such an offering does not currently exist in Austria. Should storabble introduce this offering in Austria, section 5.2 and section 18.2 below will apply; the introduction will be announced to business users under section 15 with at least 15 days' notice and these GTC will be adapted accordingly.

storabble's services for providers are offered exclusively to business users. storabble does not conclude any contract with consumers concerning the publication of listings or any other paid provider service. Only persons for whom the transaction forms part of the operation of their business may register as providers and publish listings. This does not affect the position of seekers and tenants, who may be consumers.

Users may view, download, save and print the GTC at any time via the website.

Scope in relation to advertisers: advertisers and other business users accept these GTC upon registration, upon publication of a listing or upon otherwise entering into a contractual relationship with storabble. In relation to them, these GTC form the contractual basis of that relationship.

Scope in relation to seekers: seekers use the platform freely and free of charge and, as a rule, do not enter into any contract with storabble. After a few clicks they are redirected to the relevant provider's website, where the rest of the process takes place, or their contact request is forwarded to the provider. In relation to seekers, these GTC have the character of website terms of use and apply to the extent permitted by law; in particular they inform about storabble's role (sections 1, 3 and 13) and about the impermissible uses of the website (section 11). storabble's liability towards seekers is in any event determined by law and is neither extended nor restricted by mere use of the website.

Definitions
Users: all visitors to and users of the storage space platform, in particular advertisers and seekers.

Advertisers / Providers: in addition to providers who publish storage space or property listings, this term covers the other suppliers of offers on the storage space platform, for example providers of complementary services. Advertisers are always business users.

Seekers: persons interested in the advertisers' offers.

Consumer: a consumer is a person who does not belong to an undertaking for whose purposes the transaction is concluded (§ 1(1) no. 2 KSchG).

Business user: a business user is any user for whom the transaction forms part of the operation of their undertaking (§ 1(1) no. 1 KSchG, § 1 UGB), in particular advertisers.

2. Services offered on the storage space platform

On the storage space platform, advertisers may place offers and seekers may search for them. Only rental or sales offers relating to storage spaces and complying with the requirements of section 9 are admissible as listings. These are stored and kept available on its servers by storabble Group AG in its capacity as host provider. The term "storage space" is to be understood broadly and includes in particular self storage, storage rooms, warehouses, cellars, garage boxes and any other premises suitable for storing goods.

All rights in the software and in the other works, services, processes, equipment, designs, technologies, trademarks, company names, inventions and in all materials connected in any way with the storage space platform, and in particular in the own content and information made available by storabble Group AG, remain with storabble Group AG or its suppliers. By using images and texts on the storage space platform, the user grants storabble Group AG the right to make them accessible on the platform and to permit other platforms to make the images and texts accessible as well.

The own content and information made available by storabble Group AG is provided to seekers for their private personal use and to business users for the use provided for in these GTC. Any further exploitation is prohibited, in particular the republication or making available on the internet of the own content and information provided by storabble Group AG. Likewise, any commercial or other exploitation and use of the offers and storage space listings published by advertisers on the platform (including all texts, plans, graphics, images, etc. published in that connection) is reserved exclusively to the advertisers, unless otherwise provided in these GTC. The advertiser assigns to storabble Group AG the right to pursue any exploitation of its storage space listings and offers that infringes these provisions.

Any transactions concluded by seekers in relation to the advertisers' offers on the storage space platform are formed exclusively between the advertiser and the seeker.

3. Contractual relationship with storabble

storabble gives seekers the opportunity to search its online platform for suitable storage spaces offered by advertisers. Seekers may also complete a contact form via this online platform and thereby contact the advertiser, or book directly on the advertiser's website following a redirect.

It is expressly stated that storabble does not offer storage spaces and/or rental services under its own responsibility and does not become a party to the contracts concluded exclusively between seekers and advertisers. storabble makes no declaration of intent of its own in the course of the contractual negotiations between seekers and advertisers. Once the seeker has completed a contact form or has been redirected to the advertiser's website, the advertiser's general terms and conditions and privacy policy apply.

4. Storage space information, redirection, contact request and booking system

storabble gives advertisers the opportunity to present their storage spaces on the online platform with descriptions, images and prices. The presentation of a storage space does not yet constitute a legally binding offer by the provider. All provider information and descriptions such as prices, discounts and availability are based on the storage space providers' own statements. storabble has no influence over these statements and accepts no responsibility for their accuracy and completeness.

storabble gives seekers the opportunity to be redirected to the provider's website by means of a button and to rent the storage space directly from the provider. The redirection of the seeker to the provider's website does not yet constitute a legally binding offer.

storabble also gives seekers the opportunity to send an enquiry to the selected provider by completing the contact form. Nor is this contact request a legally binding offer. It represents an invitation to the provider to reserve the storage space selected by the seeker, to confirm the price and any discounts and to submit a corresponding rental contract offer to the seeker, or to contact the seeker in the event of questions.

Each contact form is forwarded by storabble to the relevant provider on behalf of the seeker. The use of this service and the redirection of the seeker by storabble to the provider's website are free of charge for the user.

The seeker undertakes to provide accurate, current and complete information in the contact request.

In order to prevent misuse of the free contact request system and to avoid unnecessarily burdening providers with incorrect enquiries, storabble reserves the right not to forward a contact request in individual cases where the information provided is incomplete, doubtful or manifestly inaccurate. In such cases there is no entitlement to the forwarding of the contact request.

storabble may also offer users the function of reserving, booking and paying for a storage space directly by means of a booking system connected to the platform. In that case the booking is made in accordance with the general terms and conditions and privacy policy of the software provider. In that case too, storabble is in no way a party to the contract concluded.

5. Rental contract and payment

5.1 Rental contracts with the providers

The contract for the rental of the storage space is concluded directly between the seeker and the provider. This may occur, for example, through the seeker's written or verbal acceptance of the storage space offer transmitted in response to the contact request, or through the signing of the written rental contract with the provider.

Accordingly, all claims and obligations arising from the rental contract, such as the user's obligation to pay the agreed rent, exist directly and exclusively between the seeker and the provider they have selected. Payment arrangements are likewise agreed by the user directly with the provider. The provider's general terms and conditions apply.

5.2 Storage spaces let by storabble itself (not currently in Austria)

storabble does not currently let any storage spaces itself in Austria. Should storabble introduce this offering in Austria, the following applies to such tenancies: the rental contract is concluded between the seeker and storabble, storabble being the lessor without being the owner of the property. The tenancy is governed exclusively by the rental contract concluded in each case and by the statutory provisions of tenancy law; these GTC do not govern the tenancy and the liability provisions of section 13 do not apply to it. If the tenant is a consumer, all mandatory provisions of the Consumer Protection Act remain unaffected, including any right of withdrawal under the Distance and Off-Premises Transactions Act (FAGG); such a right of withdrawal is separately notified in the course of the conclusion of the contract. The exclusion of the right of withdrawal in section 9.3 concerns exclusively the paid provider services towards business users and does not apply to tenancies under this section 5.2.

6. Rents and discounts

All prices, discounts, special conditions or promotional prices displayed on storabble's pages are based on the providers' statements. The providers endeavour to keep this information up to date. It cannot, however, be excluded that the price information and discounts on the platform differ from the prices and discounts that the provider displays on its own website or communicates to the seeker in response to their contact request.

For all discounts, special conditions and promotional prices, the corresponding conditions of the providers are decisive. This concerns, for example, the combinability and availability of discounts, the tying of discounts to a particular rental term, etc.

7. Access to the services

Technical access to the storage space platform takes place via the network operators chosen by the user themselves and specific software obtained by them from third parties via the internet, and is not the responsibility of storabble Group AG. Parts of the services are accessible only after prior registration or identification of the user. The user logs in by means of a user name and a password with which they identify themselves at each login. The user must treat these confidentially and protect them appropriately against misuse by third parties.

8. Modification, interruption and discontinuation of the storage space portal

storabble Group AG reserves the right to adapt and modify the storage space platform, including all functionalities and content, in line with technical developments and market practice.

The storage space platform is in principle available 24 hours a day. However, storabble Group AG cannot guarantee any minimum availability. storabble Group AG reserves the right to discontinue functionalities and services of the storage space platform in whole or in part.

In particular, where there is a suspicion that advertisers are using the storage space platform in a manner that is contrary to contract, unlawful or contrary to public policy, storabble Group AG may delete the content and accounts concerned. In relation to business users, storabble observes the safeguards provided for in section 18 (statement of reasons and, in the case of restriction or suspension, prior notice).

Modifications, interruptions, discontinuations and deletions under this section do not give the user any claim to rescission of the contract, reduction, refund of remuneration or damages; mandatory consumer rights and the provision in section 16 on the pro rata refund of services already paid for remain unaffected.

9. Providers on storabble

9.1 Registration as a provider

To become a provider on storabble, providers must register with an account on the website. They are required to transmit all information to storabble Group AG truthfully. storabble Group AG accepts no liability towards seekers for the accuracy of the providers' statements. storabble Group AG may also dispense with registration for the listing of storage spaces.

Only business users may register as providers. Upon registration, the provider confirms that the transaction forms part of the operation of their undertaking. storabble does not offer paid listing services to consumers.

Providers may be self storage providers or real estate companies.

Self storage providers are businesses or individuals who offer storage space for short- or long-term rental on a commercial basis. These users operate specialised storage facilities characterised by flexible rental conditions, varied sizes and the possibility of self-service. Seekers can store their personal or business goods in these facilities, with access often possible around the clock.

Real estate companies are commercial operators that own or manage real estate, including but not limited to storage rooms, warehouses, storage areas or other types of storage space. These companies offer storage spaces for various purposes, from the storage of goods to the provision of archive space for documents. Their offering is addressed both to business customers and to private customers seeking professional storage solutions.

Various providers and derogations: storabble Group AG is entitled to derogate from these definitions when classifying providers into these categories and to integrate other commercial providers of storage services and providers of further services, such as removal companies, onto the platform as advertisers.

9.2 Pricing models

Two pricing models apply depending on the provider category. All prices are exclusive of VAT. Where storabble Group AG, as a Swiss company, supplies services to a business user established in the European Union, that user owes the VAT under the reverse charge procedure. For this purpose the provider notifies storabble Group AG of its VAT identification number and keeps it up to date.

The provider books a quota, which determines the maximum number of listings published in full at the same time. The price is EUR 2.99 per month for each listing of the booked quota, invoiced annually in advance. No charge is made per click or per forwarded contact request.

The provider may create and edit more listings than its quota covers. Listings exceeding the quota are published in the reduced form set out in section 9.6.

The contract term is twelve (12) months from the start of the first billing period. It renews for further periods of twelve (12) months unless it is terminated by the end of the current term. There is no notice period; termination takes effect at the end of the current term. The fee paid for the current term is not refunded, not even pro rata, irrespective of how many listings the provider actually publishes in full.

Increasing the quota: the provider may increase the quota at any time. The amount charged is the share attributable to the remaining term, calculated to the day. The increase takes effect upon payment. Where the amount so calculated falls below the de minimis threshold set by storabble Group AG, no charge is made.

Reducing the quota: a reduction may be declared at any time and takes effect at the start of the next billing period. Until then the quota paid for remains in place. From the first day of the new billing period the reduced quota applies; where the number of listings published in full exceeds the new quota, storabble Group AG switches the surplus listings to the reduced form set out in section 9.6. The decisive factor is the time of full publication: the listing published in full most recently is reduced first, then the next most recent, until the quota is met.

The provider determines the selection itself by switching those listings it wishes to forgo to the reduced form before that date. The order set out above applies only where it fails to do so.

storabble Group AG informs the provider at the latest one (1) month before the start of the new billing period about the upcoming renewal and about the consequences of a declared reduction.

b) Real estate companies – per forwarded contact request ("lead")

We charge EUR 30.00 per completed contact form forwarded to the provider at the email address it has registered. No recurring fee is charged. The provider may at any time set a limit on the number of contact requests to be forwarded, which storabble Group AG will observe. storabble Group AG accepts no liability for the accuracy of the email address registered by the provider.

storabble Group AG reserves the right to depart from the stated prices by mutual agreement with the provider.

9.3 Contractual relationship between storabble Group AG and providers

storabble Group AG concludes a contract with providers for the publication of their listings and for the referral or redirection of seekers. The contracting parties agree on the applicable pricing model in accordance with section 9.2.

Termination by the provider:

• Under the "per contact request" model (section 9.2 lit. b), the provider may terminate the contractual relationship at any time, without notice period and without stating reasons.
• Under the subscription model (section 9.2 lit. a), the provider may terminate at any time and without a notice period. Termination takes effect at the end of the current twelve-month term; the period already paid for is performed in full and is not refunded.

Financial consequences of termination: amounts already paid are not refunded. The listing remains published and the service continues to be provided until the end of the period already invoiced. The pro rata refund obligation under section 16 where storabble permanently discontinues the service remains unaffected.

No right of withdrawal: contracts with providers are contracts between businesses and are not subject to consumer protection law. Providers have no right of withdrawal under the Distance and Off-Premises Transactions Act (FAGG) or under the Consumer Protection Act in respect of the services set out in section 9.2. The provision in section 5.2 on rental contracts with consumers remains unaffected.

Termination by storabble: where termination originates from storabble, storabble observes the notice period and statement of reasons provided for in section 18.3.

After termination of the contractual relationship the provider’s quota is zero; storabble Group AG switches its listings to the reduced form set out in section 9.6 and is entitled to continue publishing them in that form. The provider has no claim to removal of the listings from the platform. The provider's data and the history of the contractual relationship are retained beyond termination, in order to comply with statutory retention obligations (in particular the seven-year periods under § 212 UGB and § 132 BAO), to establish and defend potential claims, and to enable a later reactivation of the contractual relationship without re-registration. Where the provider is a natural person, their right to request the erasure of their personal data at any time under Article 17 GDPR remains unaffected; in that case storabble erases the data insofar as no statutory retention obligation subsists and the data is not required for the establishment, exercise or defence of legal claims.

9.4 Publication of listings

There are two options for publishing listings:

1. The provider lists the property electronically with the necessary information suitable for the format made available by the platform, by email or via the listing process directly on the platform.
2. For the automated transmission of large volumes of data, advertisers may also, by arrangement with storabble Group AG, import data via interfaces with the customary real estate portals.

Ownership of the texts, works and images supplied by the advertiser (e.g. photos, plans, videos, etc.) remains with the advertiser. The advertiser gives its approval for publication by submitting the activation of its listing via the account, by email or by import. storabble Group AG reserves the right to carry out analyses of the transmitted data and to use the data supplied for the design of the website.

storabble Group AG reserves the right to require changes to the content of listings at any time or to reject or delete storage space listings. In particular, storage space listings that do not comply with the requirements of section 9, as well as storage space listings considered by storabble Group AG to be unlawful or to infringe the rights of third parties, may not be published and may be deleted. In relation to business users, storabble states the reasons for such decisions in accordance with section 18. storabble Group AG does not guarantee compensation to users where listings are published for an unlawful purpose.

Locations researched by storabble Group AG: storabble Group AG researches publicly available information about storage locations and publishes its own listings for them in the reduced form set out in section 9.6. Where such a location concerns a provider with its own account, storabble Group AG assigns the listing to that account and informs the provider. The provider may adopt the listing and publish it in full, leave it unchanged in the reduced form, or remove it under section 9.7. The content of these listings originates from storabble Group AG and not from the provider; no approval by the provider within the meaning of the preceding paragraph is associated with it.

By publishing on the storage space platform, the advertiser permits storabble Group AG to integrate its storage space listings into the storage space platform and into online and other services of its own or of third parties, to use and analyse them for its own marketing and other purposes or to publish them in any other way and to make them accessible and pass them on to third parties, in particular also to distribute and publish them via further channels (e.g. on social media channels or mobile portals).

9.5 Responsibility of providers

The advertiser is solely responsible, towards storabble Group AG and any other third party, for the content of its storage space listings and offers and for all other data it has entered and published. As advertiser, the user is responsible for ensuring that the listings, offers, statements and other data entered and published are factually and legally complete and true and do not infringe any legal provisions or rights of third parties. In particular, the advertiser must comply with the following requirements:

Only storage spaces that are actually on the market for rent or purchase may be offered and published as listings. Listings for unavailable storage spaces (including sold, rented or reserved ones) must be deactivated. storabble Group AG accepts no liability for the currency of the listings on the platform.

The advertiser must be able to dispose of the storage space offered in the listing, in fact and in law, whether as owner or under its own marketing mandate.

The following in particular are not permitted and are abusive:

any transfer, for consideration or free of charge, of rights connected with one's own account for use or joint use by third parties;

the multiple publication of storage space listings for the same offer or property;

the publication of storage space listings in which the presentation of the storage space is inappropriately overshadowed by the advertiser's own or third-party advertising purposes;

the use of chargeable internet or telephone services and the requirement of a paid registration for seekers to make contact.

No verification by storabble: storabble does not verify advertisers, their storage spaces, facilities, permits or statements and is not necessarily in direct contact with them. The relationship between advertiser and seeker, as well as the storage space actually provided and the services actually rendered, lie entirely outside storabble's sphere of influence.

Liability and indemnity obligation of the advertiser: the advertiser is liable to storabble Group AG, its bodies, employees and agents to the maximum extent permitted by law for all damage caused in connection with the use of the storage space platform, with the content of its listings and with a breach of the obligations incumbent upon it under these GTC or under the law applicable to it. Should storabble Group AG, its bodies, employees or agents be subject to legal claims by third parties, other users or authorities as a result of the advertiser's conduct, the content of its listings or the relationship between the advertiser and a seeker, the advertiser shall fully indemnify storabble Group AG, its bodies, employees and agents against all claims, sanctions, fines and damage and shall bear all judicial and extrajudicial costs incurred, including lawyers' and court costs. The advertiser is obliged to join proceedings following a third-party notice.

Safeguard clause: should an advertiser nevertheless exceptionally be a consumer within the meaning of § 1(1) no. 2 KSchG, contrary to section 9.1, the provisions of this section 9.5 apply to them only to the extent permitted by the mandatory provisions of the Consumer Protection Act, in particular § 6 KSchG and § 879(3) ABGB.

9.6 Reduced display of listings

In addition to full publication of a listing, storabble Group AG operates a reduced display. A listing shown in reduced form remains findable on the platform, but the content stored by the provider is not displayed. Instead, storabble Group AG shows a designation and description generated by it, together with placeholder images. The provider’s logo is shown only for as long as its quota is greater than zero. The content stored by the provider remains saved, remains editable by it and is displayed again as soon as the listing is published in full.

Under the subscription model in section 9.2 lit. a, precisely these two states are available to the provider: full publication within its quota, and reduced display. Deactivation, that is the complete withdrawal of an accurate listing from the platform, is not provided for under this model. For the other pricing models under section 9.2 lit. b, activation and deactivation continue to apply as before.

The reduced display applies where

• the number of listings published in full exceeds the booked quota, in particular following a reduction under section 9.2 lit. a,
• the contractual relationship has ended (section 9.3),
• the provider is in default of payment (section 10), or
• the listing was researched by storabble Group AG itself and has not yet been adopted by the provider (section 9.4).

The reduced display constitutes a restriction within the meaning of section 18.3. storabble Group AG notifies the provider of the reasons by email to the address stored in the account, which qualifies as a durable medium within the meaning of section 18.3, before the restriction takes effect or, where this is not possible, at the time it takes effect. It is lifted as soon as the reason ceases to apply, in particular upon payment of outstanding amounts or upon an increase of the quota.

9.7 Removal of listings by the provider

The provider may remove a listing that is inaccurate, in particular because the location never belonged to its business, has been sold or has been closed. It states the reason when doing so. Removal is not intended for taking accurate listings off the platform; the reduced display under section 9.6 is available for that purpose. A removed listing is no longer visible on the platform or in the provider’s account. storabble Group AG retains it internally in accordance with section 9.3 and may restore it at the provider’s request. A claim to technical deletion exists only within the scope of mandatory statutory provisions, in particular Article 17 GDPR for personal data.

Removing a listing changes neither the booked quota nor the fee owed.

10. Payment terms

Invoiced amounts are payable without deduction within a payment period of 30 days from the invoice date, unless a different payment period has been agreed in the contract between the user and storabble Group AG. Subscriptions under section 9.2 lit. a) are invoiced annually in advance. In the absence of a reasoned objection by the customer, an invoice is deemed accepted and acknowledged upon expiry of the payment period; the customer's right to object to the invoice subsequently in accordance with the statutory provisions remains unaffected.

Late payment

If the user does not pay invoiced amounts within the payment period, they are in default in accordance with the statutory provisions. In the event of default, storabble Group AG may refuse performance of its services and terminate the contract following a prior reasoned notification in accordance with section 18.3. storabble Group AG further reserves the right to block the customer's access to their user account after prior notice and stating the reasons. Any block is lifted upon payment in full of all outstanding invoiced amounts.

Subscriptions under section 9.2 lit. a are settled using a means of payment stored by the provider. The provider consents to storabble Group AG charging the stored means of payment for each period due and for increases of the quota. Where a charge fails, storabble Group AG repeats the attempt and informs the provider. In the event of default, storabble Group AG switches the provider’s listings to the reduced display under section 9.6 following prior notification with reasons in accordance with section 18.3; it is lifted upon payment in full.

Upon expiry of the payment period, default interest is owed on outstanding invoiced amounts. In relation to business users, the default interest under § 456 UGB and the lump sum for collection costs under § 458 UGB apply. storabble Group AG is entitled, after an unsuccessful reminder, to assign the claims to an external debt collection company and to make available to it the information and documents necessary for collection.

11. Prohibited activities

The use of storabble's pages and content is permitted only for the individual search for storage space, redirection to a website for renting storage spaces and the sending of contact forms. Automated queries or requests are not permitted.

We also point out that our data is protected by copyright. The transfer of data to other media, even in extracts and in particular by automated extraction ("scraping"), is therefore prohibited. Furthermore, the use of our data (above all query results) for the purpose of re-intermediation or for purposes other than those provided for here is prohibited.

In addition, the activities set out below infringe applicable law and are consequently prohibited on the online platform and its services:

the use of the platform for the user's own commercial purposes going beyond the actual purposes of this platform, unless storabble has previously consented in writing to such commercial use; the publication of third parties' personal data; disrupting, interrupting or excessively burdening storabble's services; the use of mechanisms, software or other scripts in connection with the online platform that could impair the flawless and proper functioning of the platform and the associated websites; blocking, overwriting or modifying content generated by storabble; as well as using storabble's services in any other manner that infringes applicable laws and regulations.

12. Protection of copyright and trademarks

Users of the storabble platform acknowledge that all elements on the platform, such as texts, graphics, images or sound signals, are protected by copyright and/or trademark law. In particular, users may not distribute, copy, transmit, modify or otherwise use these elements for commercial purposes.

13. Limitation of liability and exclusion of warranty

storabble provides the platform service with due care but excludes warranties in connection with the use of the platform to the maximum extent permitted by law.

storabble is not a party to the rental contracts. The offers presented on the platform are not storabble's offers. In respect of storage spaces and other listings, storabble merely compares the offers made available by third parties and presents them in accordance with the user's search criteria. Booking takes place exclusively on the linked pages of the third-party provider. Claims arising from those contracts must be asserted against the respective booking sites or the providers of the storage premises.

Since storabble acts in Austria exclusively as a comparison and referral platform, storabble is accordingly not liable for the performance, quality, condition, availability, safety, lawfulness or suitability of the listed storage spaces or of the services rendered by the providers. That responsibility lies exclusively and directly with the providers.

Advertisers' information transmitted to storabble via interfaces is updated daily by automated processes. For technical reasons, however, the transmitted information cannot be updated in real time. storabble accepts no liability for the accuracy of the data received from those transmitting it.

storabble gives no warranty for the accuracy, completeness and currency of the content of the website. Nor is any warranty given that the website is free from errors and harmful components (such as viruses). storabble is not obliged to carry out a general check of the transmitted listing information, in particular of listing details, images and the communication content sent by users; the obligations to act upon receipt of a notice under section 19 remain unaffected.

storabble endeavours to keep the platform available as consistently as possible. The user acknowledges, however, that 100% availability of the platform is not possible.

The booking system connected to the storage space platform is a service free of charge for users. storabble therefore gives no warranty for the operation and use of the booking system, in particular not for the availability of the storage space search and the connected booking system, for the proper performance of the rental contract existing between the user and a provider, for the possibility of modifying or cancelling a booking request, a booking or a concluded rental contract, or for the accuracy and completeness of the descriptions contained in the booking system.

Links to websites of other companies (third-party providers) contained on the pages operated by storabble are made available to users for booking the storage space. When you click on such a link, you leave the storabble website. We have no influence over the content of the third-party providers' websites. We can therefore give no warranty for that external content. Permanent monitoring of the content of the linked pages is not reasonable in the absence of concrete indications of an infringement. Upon becoming aware of infringements, we will remove such links immediately.

Mandatory limits of the exclusion of liability

The above exclusions and limitations of liability do not apply:

• in cases of intent or gross negligence on the part of storabble, its bodies or vicarious agents;
• for personal injury, that is to say damage to life, body or health; in relation to consumers, an exclusion or limitation of liability for personal injury and for damage caused intentionally or by gross negligence is in any event ineffective under § 6(1) no. 9 KSchG;
• in the event of a breach of material contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the user regularly relies; in that case liability is limited to the foreseeable damage typical of the contract;
• within the scope of the Product Liability Act (PHG);
• to the extent that storabble has given an assurance or fraudulently concealed a defect.

In those cases storabble is liable in accordance with the statutory provisions. Mandatory statutory rights of consumers are neither restricted nor excluded by these GTC.

14. Indemnification

Users indemnify storabble, to the maximum extent permitted by law, against all claims that third parties (including other users) assert against storabble and that are connected with the users' culpable breach of provisions of the contractual relationship, of these GTC or of applicable law. Users bear the costs arising from such a breach, including the costs of legal defence (also out of court). Further rights and claims for damages of storabble remain unaffected. In relation to users who are consumers, this indemnity obligation applies only to the extent permitted by mandatory consumer protection law.

15. Amendment of the GTC, the services and the fees

storabble may amend the provisions of the contractual relationship on the use of the platform, storabble's services and the prices and fees where there is a valid reason, in particular where the applicable legislation or case law changes, where there are technical or service-related changes, or where economic circumstances change significantly.

Amendments are communicated to users on a durable medium (e.g. by email) at least 15 days before the proposed date of their entry into force. In relation to business users, this period corresponds to Article 3(2) of Regulation (EU) 2019/1150 and will be extended proportionately where necessary to enable the business user to make technical or commercial adaptations.

If the user does not agree with the amendments, they may terminate the contractual relationship free of charge and without notice before the proposed date of entry into force; in that case the proportionate amount of services already paid for and not used will be refunded to them. Amendments have no retroactive effect whatsoever and do not affect services already rendered or prices already invoiced.

In relation to consumers, amendments that materially alter the content of the contract become effective only if the consumer expressly agrees to them.

16. Final provisions

storabble may discontinue the website or the website's services subject to reasonable notice. In the event of permanent discontinuation, storabble refunds business users the proportionate amount of services already paid for and not used. This does not apply to cases in which immediate discontinuation is required by law or by an authority or is necessary to avert serious and imminent harm.

Business users have the right to withhold payments or to set off against counterclaims only to the extent that their counterclaims are undisputed by storabble or have been established by a final and binding decision. In relation to consumers, the statutory provisions on set-off and retention apply; § 6(1) no. 8 KSchG remains unaffected.

Supplements to, amendments of or the termination by mutual agreement of the contractual relationship require text form. Email suffices for this purpose in accordance with the following paragraph.

For all communications within the scope of this contractual relationship, an email is sufficient. The written form within the meaning of these GTC or of the contractual relationship is also satisfied by email.

Rights and obligations arising from the contractual relationship may be transferred to third parties only with the consent of the other contracting party. The same applies to the transfer of the entire contractual relationship to a third party or the entry of a third party into that contractual relationship.

Should one or more provisions of the contractual relationship be or become void or ineffective, the remaining part of the contractual relationship is not affected. The statutory provision takes the place of the ineffective provision.

We welcome feedback, comments or suggestions for improving the storabble platform. Users may send storabble their feedback by email. All feedback is treated as non-confidential and non-proprietary. By transmitting feedback, users grant us a non-exclusive, royalty-free, sub-licensable, perpetual licence to use and publish the ideas and materials contained therein for any purpose and without remuneration to them.

storabble undertakes to comply with applicable data protection law. Details are set out in our Privacy Policy. As soon as storabble redirects customers to the provider's website or forwards the contact form, the general terms and conditions and privacy policy of the relevant provider apply.

17. Applicable law, jurisdiction and dispute resolution

Applicable law: these GTC and the contractual relationship are governed by Swiss substantive law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. However, if you are acting as a consumer, this choice of law may not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, "Rome I"). For consumers habitually resident in Austria, the mandatory provisions of the Consumer Protection Act (KSchG), the ABGB and the Distance and Off-Premises Transactions Act (FAGG) therefore continue to apply.

Jurisdiction for business users: for disputes with business users, the exclusive place of jurisdiction is storabble's registered office in St. Gallen, Switzerland. storabble is further entitled to assert its rights at the user's domicile or registered office or before any other competent authority.

Jurisdiction for consumers: if you are acting as a consumer, you may bring your claim against storabble either before the court of your domicile, your habitual residence or your place of employment, or before the court of storabble's registered office. storabble may sue you exclusively before the courts of your domicile. This follows from Articles 17 to 19 of Regulation (EU) No 1215/2012 and from § 14 KSchG.

Complaints and consumer dispute resolution: complaints may be addressed at any time to info@storabble.com. We endeavour to respond within a reasonable period. storabble is not obliged to participate in dispute resolution proceedings before an arbitration body under the Alternative Dispute Resolution Act (AStG) and does not participate in such proceedings; the consumer's right to call upon the competent consumer protection authorities and bodies as well as the courts remains unaffected. Please note that the European online dispute resolution platform (ODR platform) ceased operating on 20 July 2025 and is therefore no longer available.

18. Transparency towards business users (Regulation (EU) 2019/1150)

To the extent that Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (the "P2B Regulation") is applicable, the following applies additionally in relation to business users. In the event of conflicts between this section and other provisions of these GTC, this section prevails.

18.1 Main ranking parameters (Article 5)

The ranking of listings in the search results is determined exclusively by the distance from the geographical centre of the location searched for. Listings are displayed in ascending order of distance: the closer a storage space is to the geographical centre of the location entered by the user, the higher it appears in the results.

This is the only decisive parameter. In particular, no direct or indirect remuneration of any kind influences the position of a listing in the search results. Neither the agreed pricing model, nor the amount of the subscription, the invoicing volume, the length of the business relationship nor any other commercial circumstance alters the ranking. Nor do the price of the storage space, its availability, the quality of the listing or the number of photos influence the ranking.

18.2 Differentiated treatment of own offers (Article 7)

storabble currently offers no own offers in Austria. All listings published in Austria originate from independent third-party providers; differentiated treatment of its own goods or services as compared with those of business users therefore does not currently take place.

In the interests of transparency and having regard to Article 7 of the P2B Regulation, which also covers differentiated treatment that a provider might give in the future, we point out the following: in other markets storabble takes over for individual properties the entire letting of the storage spaces located there and thereby itself acts as lessor towards the tenants, without being the owner of the property. Such listings constitute own offers within the meaning of Article 7 of the P2B Regulation. Should storabble introduce such an offering in Austria, this section will be adapted before the first own listing goes live and communicated to business users under section 15 with at least 15 days' notice. In that case too, the ranking would continue to be determined solely by distance; preferential placement of own offers is not envisaged. For own listings, neither subscription fees nor lead fees would naturally be incurred, without this influencing placement.

18.3 Restriction, suspension and termination (Articles 4 and 8 to 10)

Where storabble restricts or suspends the provision of its services to a business user in respect of individual listings, it communicates to that business user the reasons for that decision on a durable medium before the restriction or suspension takes effect or – where that is not possible – at the time it takes effect. Where storabble terminates the provision of its services to a business user in their entirety, it communicates this at least 30 days in advance on a durable medium, stating the reasons. The 30-day period does not apply where storabble is subject to a legal or regulatory obligation to terminate, exercises a right of termination for overriding reasons covered by national law, or can demonstrate that the business user has repeatedly infringed these GTC. The business user may clarify the facts through the complaints procedure under section 17.

18.4 Access to data (Article 9)

Via its account, the business user has access to the data concerning it regarding its published listings and the contact forms forwarded to it. storabble does not pass on to third parties the personal data of seekers arising in the course of the intermediation, with the exception of the business user to whom the respective contact request is addressed, in accordance with the Privacy Policy.

18.5 Internal complaint-handling system and mediation (Articles 11 and 12)

storabble Group AG is a small enterprise within the meaning of the Annex to Commission Recommendation 2003/361/EC. Pursuant to Article 11(5) and Article 12(5) of Regulation (EU) 2019/1150, storabble is not obliged to set up an internal complaint-handling system or to designate mediators. Business users may nevertheless address their complaints at any time to info@storabble.com; storabble examines them and responds within a reasonable period.

19. Illegal content, notification and point of contact (Regulation (EU) 2022/2065, "DSA")

19.1 Single point of contact

storabble's single point of contact for the authorities of the Member States, the European Commission, the European Board for Digital Services and for the recipients of the service under Articles 11 and 12 of Regulation (EU) 2022/2065 is: info@storabble.com. Communication may take place in German, French, Spanish or English.

storabble's legal representative in the European Union within the meaning of Regulation (EU) 2022/2065 and the GDPR is: zurb Holding UG (haftungsbeschränkt), Vitalisstraße 67, 50827 Cologne, Germany.

19.2 Notification of illegal content (Article 16)

Any person or entity may notify us of the presence on the platform of content they consider to be illegal by sending a communication to info@storabble.com. So that we can process the notice effectively, we ask for the following information:

• a sufficiently substantiated explanation of why you consider the content to be illegal;
• the precise electronic location of the content, in particular the URL of the listing concerned;
• your name and email address (unless the notice concerns offences against sexual integrity and self-determination);
• a statement that you believe in good faith that the information contained in the notice is accurate and complete.

We confirm receipt of the notice without delay, examine it carefully, free from arbitrariness and objectively, and communicate to the notifying person our reasoned decision together with the redress possibilities available against it.

19.3 Measures and statement of reasons (Article 17)

If we restrict the visibility of a listing, remove it, block access to it, or suspend or terminate the provision of the service or the business user's account, we communicate to the user concerned a clear and specific statement of reasons for that decision with the content provided for in Article 17 of Regulation (EU) 2022/2065, unless otherwise provided by law.

19.4 Complaints against our decisions

Affected users may contest our decisions for a period of six months from their communication by contacting info@storabble.com. Complaints are examined by qualified persons and not exclusively by automated means. The right to call upon an out-of-court dispute settlement body certified under Article 21 of Regulation (EU) 2022/2065 or the courts remains unaffected.

19.5 Misuse (Article 23)

storabble suspends the provision of its services, after prior warning and for a reasonable period, to users who frequently provide manifestly illegal content. The same applies to the processing of notices and complaints from persons who frequently submit them in a manifestly unfounded manner.

These GTC were last amended on 27 July 2026.